Shipping Policy

Order processing

Orders are processed within 1 to 3 business days of being placed. Orders are not processed or dispatched on weekends or public holidays. You will receive a confirmation email once your order is on its way.

Delivery times

Many of our products ship from overseas partner warehouses, which keeps our prices low but means delivery takes longer than a local retailer. Estimated delivery is 7 to 20 business days after dispatch, depending on the item and destination. Items shipping from a domestic warehouse typically arrive in 3 to 7 business days.

Delivery estimates are not guarantees. Customs processing, carrier delays, weather, and peak periods can extend transit times beyond our control.

Shipping costs

Shipping rates are calculated and shown at checkout before you pay. Free shipping promotions, where offered, are applied automatically.

Tracking

A tracking number is emailed to you once your order ships. It can take up to 72 hours for tracking information to begin updating. If your tracking has not moved after 7 days, contact us and we will investigate.

Split shipments

If your order contains several items, they may ship separately and arrive on different days at no extra cost to you. This is normal and does not mean anything is missing.

Where we ship

We currently ship within the United States. If your address is outside our delivery area, checkout will let you know.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot be held responsible for orders sent to an address entered incorrectly. If you spot a mistake, email us immediately and we will correct it if the order has not yet shipped.

Lost or undelivered parcels

If your parcel is marked delivered but you have not received it, check with neighbours and your local carrier depot first. If it still cannot be found, contact us within 14 days and we will open an investigation with the carrier.

Customs and duties

Any import duties or taxes that may apply are the responsibility of the recipient.

Questions

Email swiftyycart@gmail.com and we will respond within 1 to 2 business days.