Return Policy

Returns and Refunds

We want you to be happy with your order. If something is not right, we are here to help.

Return window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging where possible.

How to start a return

Email us at swiftyycart@gmail.com with your order number and a short description of the issue. Photos help us resolve things faster, especially for damaged or incorrect items. We will reply with return instructions. Please do not send an item back before contacting us, as returns sent without prior approval cannot be processed.

Return shipping

If the item arrived damaged, defective, or incorrect, we cover the cost of the return and send a replacement or full refund at your choice. For change of mind returns, the customer is responsible for return shipping costs, and the original shipping charge is non refundable.

Refunds

Once your return is received and inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional few days for the funds to appear on your statement.

Damaged or missing items

Please inspect your order on arrival. Contact us within 7 days of delivery if the item is damaged, defective, or if anything is missing, and we will make it right.

Items that cannot be returned

For health and hygiene reasons we cannot accept returns on personal care items that have been opened or used. Gift cards and clearance items marked final sale are also non returnable.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Cancellations

Orders can be cancelled for a full refund before they are dispatched. Once an order has shipped it must be handled as a return.

Questions

Email swiftyycart@gmail.com and we will respond within 1 to 2 business days.